FAQ

What types of transportation services do you offer?

• We provide ambulatory, wheelchair, and stretcher transportation services.

What areas do you serve?

• We provide transportation services throughout the southeast region of the USA. Please visit our homepage to view the map. 

How do I request transportation services?

• Once you fill out the 'Request a Quote' form, a staff member will reach out to you to review the details provided for the client's transportation request, and provide the trip quote. Payments must be taken prior to services being rendered. Payments are taken via credit or debit card through our Square merchant, and a receipt is immediately sent via the client's choice of text message or email. 

Is there a minimum notice required for booking?

• Certainly, we kindly request that clients make their bookings with a minimum notice of 48 hours in advance to ensure proper accommodations. Transportation requests received outside of this policy timeframe may be subject to acceptance based on availability and operational considerations. 

What information do I need to provide when booking?

• When filling out the 'Request a Quote' form we ask that you respond to each question listed. Within the box at the bottom of the form please enter any pertinent details that may not have been available to list from the drop down menus. Pertinent details include: steps at the home, member uses oxygen, member is bariatric, etc. 

Are your transportation services covered by insurance?

• To utilize your insurance benefits for payment, you must book directly through your insurance company. Based on your insurance type, you may have the option to request our company for transportation services. However, please note that we are unable to facilitate direct billing your insurance company directly. We appreciate your understanding and cooperation in this matter.

How much does your transportation service cost?

• The cost for transportation is contingent upon various factors associated with the client's transportation request, including but not limited to mobility type, mileage, wait time requests, and other relevant considerations.

Can I book recurring transportation services?

• Absolutely! We have monthly pass options for clients that need to request transportation services multiple times throughout the month.  Monthly passes are categorized by tier levels, and each tier level varies based on the tier that you select. Please inquire with a staff member for further details. 

What safety measures do you have in place?

• Our dedicated team of drivers undergoes comprehensive training in First Aid/CPR, PASS, Defensive Driver Wheelchair Securement, and Gurney Securement. As part of our commitment to safety, each of our fleet vehicles is equipped with a dash cam, recording real-time footage of both the front and rear ends during every transit. This ensures that our services adhere to the highest safety standards, providing our clients with a secure and reliable transportation experience.

Can I accompany my loved one during the transportation?

• Absolutely! We allow up to 2 passengers to travel with our client for np additional cost. 

What if there's a need to cancel or reschedule a booking?

• To ensure smooth coordination of our services, we kindly request a minimum of 24 hours' notice for all cancellations before the scheduled pickup time. Clients who cancel 48 hours or more from the scheduled pickup time will receive a 100% refund. Cancellations made within 24 hours of the scheduled pickup time qualify for a 70% refund. In the event of cancellations received with less than 24 hours' notice, clients may incur a penalty and will be eligible for a transportation credit only, valid for utilization within 90 days from the original booking date.

Do you provide services on weekends and holidays?

• Yes.

Do you provide door-to-door service?

• Yes

How can I contact your customer support for assistance?

• You can contact a staff member for customer support by filling out the form on our home page, filling out the 'Request a Quote' form, or calling out office. 

Are your transportation services exclusively reserved for medical purposes, or do you also accommodate leisure transportation requests, such as grocery shopping and visits to family